Telus customer service Things To Know Before You Buy

Telus customer service Things To Know Before You Buy

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and to the billing side, that’s a lot more horrendous! Ordered a brand new cell phone as my agreement was up for renewal on-line was imagined to get $100 credit score hardly ever confirmed up despatched the cell phone by means of mail how they explained to me to copyright Article and obtained it. I obtained a textual content concept declaring they received it and my credit history will likely be on my Monthly bill, but still my Monthly bill arrived they usually however demand me for it. When I identified as. They'd the audacity to convey that the mobile phone wasn’t the mobile phone they have been anticipating?! What other mobile phone could it have been? It had been their phone they sent me two several years in the past?! Together with the provide it back again system?! They explained to me they'd explore it and e mail me back by no means received an electronic mail. They known as me back and we’re trying to say it was a technical challenge with my cell phone the exact same agent who is speculated to have taken care of me?

• I had been bounced among various brokers, my calls had been disconnected, and I gained inconsistent information with regards to my deal and discount rates.

It's now been two months and my difficulty With all the billing has not been settled , I happen to be customer Telus for over twenty years which customer service is horrendous! I questioned to speak to supervisor several many times final. She explained she would they also wanted me to go to the keep wherever I drop the mobile phone off and bought the mobile phone when I informed her I did all of it online she didn’t believe me?  The cellular phone I gained the box was opened and there was no Actual physical Sim card and or Sim card I had asked for an eSIM, which wasn’t there. I needed to go right down to the store to get why was my box open? Why wasn’t my box sealed? Cellphone fall batteries  is rather quite slow like my old phone was way better than this detail. I think they gave me a old cell phone is how they handle customers with lengthy since they  reward loyalty ?!!! 

Basically kind the small print of the inquiry in a very message and it'll be despatched into a human agent. Messaging Here's asynchronous (non-live), to help you close the app or go regarding your day even though the agent functions toward discovering you a resolution.

I remaining Rogers to return to Telus due to the fact I thought during the guarantee of higher service and good treatment, but this experience continues to be anything at all but.

I am requesting a clear breakdown of my agreement, including all applicable special discounts, and a good resolution to the problems I’ve knowledgeable. Additionally, I question that someone evaluate the call recordings to be familiar with the inadequate cure I gained from different agents.

I suppose I am just aged, but I keep in mind a time when you might contact a business, talk with a human with no sitting down on keep for several hours, and actually get customer service. Many thanks Telus for an excellent customer practical experience.

• I spoke to several brokers, together with Maria and Regal, who couldn't give clarity or escalate my circumstance as requested.

I haven't been so disappointed with a corporation.  It truly is unattainable to get answers from Telus.  My bill has become modified quite a few times considering the fact that signing up with them a year in the past following a promoter came to our door and drew us in with enticing gives.  She even reported Telus would buy Shaw's agreement penalty to maneuver us in excess of.  I regret every single next of moving.  It takes up a lot of the afternoon to talk with a person at Telus.  Hold instances estimate an hour or so only for being forwarded to another person and placed on maintain for an additional hour.  My deal agreement demonstrates what my Invoice need to be However they arbitrarily adjust my bill to one hundred.

Car-suggest will help you quickly slim down your search results by telus billing support suggesting achievable matches as you sort.

Car-propose assists you speedily narrow down your search results by suggesting possible matches while you type.

It occurred on Sunday which i had a horrible concern. But I had been satisfied to discover this website worked on weekends. And Helen granted me assistance, time, and persistence to unravel the problem. I'm so grateful I simply cannot explain to!

Observe: if The subject is not nevertheless included by TELUS Professional Messaging, You will be furnished that has a callback solution.

The TELUS workforce acknowledges that our get the job done spans several Territories and Treaty areas and we are grateful for the normal Information Keepers and Elders who're with us nowadays, individuals who have gone in advance of us along with the youth that encourage us.

I will cancel many of the services residence and cellular with Telus and notify my family and friends to take action, which was the worst working experience I acquired with Telus